• Model Number (from top area of computer)
• History of Symptoms
• Current condition(s)
• Has anyone attempted to repair the problem?
• Any previous repairs done?
• Is the laptop still under the manufacturer's warranty?

EARTHLINK SPAMBLOCKER AND SIMILAR EMAIL FILTERING PROGRAMS
If you have a spam blocking utility or service tied to the email address that you contact us from, please add us to the "allowed" list before you send us your email service request. We do not have the time to fill out "Authorization forms" to gain access to reply to your email.

Please be absolutely sure that your symptoms / conditions / faults are present and consistent at the time you send the laptop in for repair. If your laptop arrives here in working condition with no visible problem, we will allow the system to run until the problem begins or surfaces. If the problem does not present itself while it's here, there is usually nothing we can do for you. The system is then returned to the customer with no repairs made.

• Provide us with a shipping address were someone can sign for the package!
• Use the original box if possible
• If the original box is not available, wrap the laptop in bubble wrap and place it in a box that is large enough to surround it with packing peanuts.
• Insure your shipment
• Avoid using the FREE boxes that are supplied by: USPS, FedEx, UPS and DHL, these boxes are too thin and do not protect the laptop from possible damage during shipping.
• Be sure to include all the paperwork that Joe Kabalan mentioned to you via telephone or email. Failure to do so WILL result in a delay in your repair.
• Avoid laying anything on the top or screen area of the laptop (such as AC adapter) this will break the LCD screen if pressure is applied during shipping.