"What shipping method do you recommend we use to send the laptop to you? "
----> We highly recommend UPS when sending the laptop in to us for a repair. This is due to the reliability concerns surrounding FedEx, DHL and the USPS at our current location.

"Can I send you just the motherboard for repair? "
-----> NO, please do NOT send us a single or bare motherboard for ANY repair. If a motherboard is shipped to us it will be returned un-repaired. Any and all repairs must be sent to us as an assembled laptop. Individual "external" parts / pieces may not be needed but these items will be identified when you contact Joe Kabalan for authorization to send in the repair.

"Can I send USPS stamps along with the laptop to "pre-pay" for the return shipping?"
---->No, please do not send USPS stamps to use for the return shipment of your laptop. Will will NOT under any circumstances ship a repaired or non-repaired laptop via USPS back to the customer.

"I sent an email" or "I called and left a message" but did not hear back. Can I send it in anyway?
----> No, if you didn't receive a reply via telephone or email it means that we're overwhelmed by that particular communication method and the other should be used.

"What are your International Repair Order procedures?"
-----> All International Orders must be approved by telephone or email. If approved, please try and ship the repair via POST service to avoid us having to pay any duty fees. AQS Tech cannot and will not pay any duty fees of any kind for any order. All International Orders are shipped from us back to the customer via USPS International Express service.

"What is your warranty policy"
-----> Most of our repairs / parts come with a 90 day warranty. The warranty period starts from the date on the invoice. A select few repairs will have a 30 day warranty or possibly no warranty at all (ie BIOS repairs)

"Do you sell motherboards?"
-----> No, we do not sell motherboards, if your motherboard is NOT repairable, you are only charged for the return shipping of the un-repaired laptop.

"Do you sell parts / Upgrades?"
-----> No, we do not sell parts / upgrades. We will sell components that we find failing often only to complete a repair.

"Do you sell DELL Inspiron 5150 DC Jacks?"
-----> No, we do not sell ANY Dell DC Jacks. We do offer one style of HP / Compaq DC Jack due to an order "overage" we had a few years ago.

"Can we use our FedEx, DHL or UPS account for return shipping?"
-----> Yes you can, only for USA orders. International orders will ONLY be return shipped via USPS International Express.

"What is the typical turn around time?"
-----> Usually for "Developed Repairs" (repairs found on the first page of this site) the turn around time is 2 - 4 business days.

"What method of payment do you accept?"
-----> We accept all major credit cards and PayPal.

"What type of information do you need when I contact you for a repair?"
-----> Please be sure to include the following information:

Do:

Model Number
Description of the problem / symptoms / helpful info
Did anyone try to repair this in the past or any important info that may effect the repair process.

Don't Do:

Email Subject: DELL Motherboard problem
Email Body: Hi, I'm having the power problem with my dell 5150, can you repair? Price and Turn around?

This (don't do) email tells me nothing. Please be specific but please limit the email to a reasonable length. Please don't write a book and expect us to have the time to read it. Please be precise and get to the point and give any details of the symptoms.

We are on the verge of not accepting any repairs that other techs and repair facilities have attempted to repair. These types of repairs are starting to cost us money / time. We cannot devote the kind of repair time to repair someone else's mess only to find out that it's not repairable.

Many of the solutions or "developed repairs" found on the first page of this site are developed by us. Others may claim to be the first to offer a solution but that is usually not the case. We devote several weeks and in some cases a few months (for certain defects) researching solutions.

Thank you.